FAQ

Shipping & Delivery

• Which methods of delivery do you offer?

We currently offer delivery by UPS . We ship within the continental United States only (which excludes Hawaii and Alaska).

• How long will I have to wait for my order to arrive?

Our delivery time is 4-6 business days.

• How can I track my order?

You can track your order at ww.ups.com

• My package is missing an item. What should I do?

Please contact us by email at order@hairjazz.com

Web Security & Payments

• Is it safe to shop online at hairjazz.com?

We ensure high security of data at our Hair Jazz Online Store. All credit and debit card transactions are processed by Klarna, a secure payment system using the latest encryption technologies.

• What are the payment options?

You can pay with Visa, MasterCard and Pay Pal.

Orders

• How do I place an order online?

You can easily place an order in just a few steps: 

1. Search for, choose and add to the Shopping Cart your favorite HAIR JAZZ product.

2. Select your shipping and payment method to complete your order.

3. You will receive a confirmation e-mail.

• I have not received a confirmation e-mail. What should I do?
  

First check your spam folder. If you still have not received your confirmation e-mail, please contact Customer Service at order@hairjazz.com